Frequently Asked Questions

Usually, it takes 2–10 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 4–8 business days
  • Europe: 9–15 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days

No, you are not required to create or have an account to purchase from our store, However if you already have one you may use your account. Please make sure all your contact info is updated on your account to avoid any issues

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them 

If  the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us a [email protected]

If you did find a mistake in your delivery address, we can send you a replacement order For free.with your order number.

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at

[email protected]

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [email protected] within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.

We’ll get back to you with a resolution as soon as possible!

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at [email protected]

Our store is powered by Shopify. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify.

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [email protected] with photos of wrong/damaged items and we’ll sort that out for you.

 At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please letus know at [email protected]

within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

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